1. Our commitment to your privacy
Roof Alliance Pty Ltd (ABN 99 703 088 742) respects the privacy of every visitor to roofalliance.online and every client who engages our construction and building services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
2. What information we collect
Depending on how you interact with us, we may collect:
- Your name and email address when you submit an enquiry or request a quote through our website;
- Property details, site addresses and project specifications relevant to the roofing or building services you require;
- Information you provide directly to us by email, through our online forms, or during site inspections and consultations;
- Technical information such as browser type, device and pages visited, collected automatically when you browse our website.
3. How we collect your information
We collect personal information only by lawful and fair means. In most cases, we collect it directly from you when you complete a form on our website, send us an email, or speak with our team about a project. We do not collect sensitive information (such as health or biometric data) through this website.
4. Why we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide quotations for our services;
- Plan, deliver and manage building and roofing projects you have engaged us for;
- Communicate with you about scheduling, progress, and completion of works;
- Meet our legal, tax, safety and regulatory obligations as an Australian construction business;
- Improve our website and services.
5. Disclosure of your information
We do not sell or rent your personal information. We may disclose it only where necessary to:
- Trusted suppliers, subcontractors and trades involved in delivering your project, limited to what is needed for the work;
- Professional advisers such as accountants, insurers and legal counsel;
- Government bodies or authorities where required by law, court order, or regulation.
Any third parties we work with are expected to handle your information in accordance with the Australian Privacy Principles.
6. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function fully without them.
7. Security and storage of your information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. This includes storing records securely, restricting internal access on a need-to-know basis, and securely disposing of information we no longer need, in line with our legal record-keeping obligations.
8. Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please email us at ceo@roofalliance.online. We will respond within a reasonable time and, where permitted, at no cost to you.
9. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at ceo@roofalliance.online so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Overseas disclosure
We do not ordinarily disclose personal information to recipients outside Australia. If circumstances change and overseas disclosure becomes necessary, we will take reasonable steps to ensure the recipient is bound by privacy obligations substantially similar to the Australian Privacy Principles.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be published on this page. We encourage you to review it periodically.
12. Contact us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
Roof Alliance Pty Ltd
ABN 99 703 088 742
Email: ceo@roofalliance.online
Melbourne VIC, Australia
You may also wish to review our Terms and Conditions or get in touch via our contact page.